Dear S & L Travel

I have today received a lovely e-mail from Mr & Mrs DeRycke regarding their stay in Belize. I would just like to echo their comments and thank Lascelle very much for taking such good care of my clients. It is these sort of personal touches that our clients want and expect from their holiday booked with us.
Hope to be in touch soon with more business.

Suzanne
Cathy Matos Mexican Tours

Dear Suzanne,

We have just returned from our two week holiday in Belize and Guatemala, which was arranged via yourselves. We would just like to tell you that everything went absolutely perfectly. There were no problems at all, the accommodations were exactly as we expected (if not better), and all arrangements went as planned.

We really enjoyed ourselves and had a splendid time – please accept our sincere thanks for everything you did in helping us plan and book the trip. We would particularly like to tell you how impressed we were with your correspondent agents in Belize, S&L Travel.

Lascelle Tillett, the co-owner, looked after us personally including driving us on our two-night, three day excursion to Tikal in Guatemala, even though his wife was away at the time and he had to keep in contact with his office by phone to deal with any questions or issues which may have arisen in his absence. His attention was well beyond the strict call of duty. He gave us excellent advice on how to stay healthy, he made sure we got the best guide to the ruins of Tikal, and even checked personally that our room in the hotel there was OK and adequately supplied with towels.

His concern or our comfort and convenience was outstanding (to the point that he fretted mightily when there was an unexpected delay at the Guatemalan border in case we were annoyed or upset – the Guatemalans had invented a new regulation the previous week and not told anyone about it, which was something he had not control over – and as it happened, this provided us with an excellent opportunity for people watching which to us was an added bonus!). Lascelle was a terrific companion our travels and contributed a great deal to the quality and enjoyment of our holiday. Once again, please accept our thanks for helping us have a really terrific holiday.

Regards,